Service Reminder & CSI Software for Authorised Service Centres
You already have retention targets. The question is whether you hit them with a growing calling team or with a system that does not take leave.
Authorised centres carry OEM retention targets, CSI scores and service-due conversion reporting, usually chased by a calling team whose cost climbs every year.
Why retention leaks in this kind of service centre
Targets you did not set
Service-due conversion and CSI are reported upward whether or not your calling team had a good month.
Calling cost only goes up
Every additional thousand customers means another executive, another salary, another set of call logs nobody reads.
Reporting eats the day
Compiling what was called, what converted and what lapsed is manual work that adds nothing to the number itself.
What Serviciing does for authorised service centres
The engagement cycle is the same everywhere. What changes is the timing, the message and the number you are judged on.
- Follow-up discipline that meets OEM expectations without adding headcount
- Review requests that lift CSI where the customer is most likely to respond well
- Service-due conversion reported automatically instead of reconstructed monthly
- Consistent messaging across every advisor and every shift
Service-due conversion rate
This is the metric we would hold Serviciing to in your business. If it has not moved after a full service cycle, the system is not earning its keep — and we would rather have that conversation than keep billing you.
How it runs day to day
A month before it is due
Reminders start four weeks ahead and repeat once a week — four in total — until the customer books.
The customer books on WhatsApp
They book the service in the same chat, without downloading anything or filling in a form.
Confirmed, then reminded again
A confirmation goes out as soon as they book, and a reminder the day before the appointment.
Rated after the service
Once the service is completed a rating request goes out automatically, while the experience is fresh.
What you get, in full
Every plan includes the whole product. There are no feature tiers.
Automated WhatsApp service reminders
Reminders begin a month before the service is due and repeat weekly until the customer books.
- Four reminders, one a week, starting a month ahead
- Delivered on WhatsApp, where they get read
- No calling, no list, no one to chase it
Booking inside WhatsApp
The customer books the service in the same chat the reminder arrived in. Nothing to download, no form to fill.
- Books without leaving the conversation
- No app for your customer to install
- No back-and-forth phone calls
Confirmation & day-before reminder
A confirmation goes out the moment they book, and a reminder the day before so the slot is not forgotten.
- Instant booking confirmation
- Reminder one day before the appointment
- Fewer no-shows against booked slots
Automatic rating request
Once the service is completed, a rating request goes out on its own — at the point satisfaction is highest.
- Sent automatically after every completed service
- No one has to remember to ask
- Feedback captured while it is fresh
Owner dashboard
One screen that answers whether your customer base is growing or quietly draining.
- Which customers are due, and when
- Who booked and who did not respond
- Repeat business tracked over time
Multi-location
Run several service centres from one account, with the same follow-up standard at every branch.
- All branches under a single subscription
- The same reminder cycle everywhere
- Additional locations added as you open them
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Your customers already use WhatsApp for everything else in their day. A message gets read on their own time, and they can book the service in the same chat — something a missed call never offered them. Calling still has its place for your biggest accounts; Serviciing removes the hundreds of routine follow-ups that were never going to get made anyway.
Seven at most, across a whole service cycle. Booking reminders start four weeks before the service is due and repeat weekly — four in total — and they stop the moment the customer books. Then a booking confirmation, a reminder the day before the appointment, and one rating request after the service is completed.
A flat ₹30,000 per year, which includes one service centre. Each additional location is ₹12,000 per year. GST at 18% applies on top. There is no limit on how many customers you upload or how many users you create, and there are no feature tiers — every subscription is the complete product.
See what your repeat rate really is
Fifteen minutes, your own customer data, and a straight answer on whether Serviciing would move the number for a business like yours.