Questions owners actually ask
If yours is not here, call us. We would rather answer it now than have you find out after signing.
Everything, in one place
Your customers already use WhatsApp for everything else in their day. A message gets read on their own time, and they can book the service in the same chat — something a missed call never offered them. Calling still has its place for your biggest accounts; Serviciing removes the hundreds of routine follow-ups that were never going to get made anyway.
Seven at most, across a whole service cycle. Booking reminders start four weeks before the service is due and repeat weekly — four in total — and they stop the moment the customer books. Then a booking confirmation, a reminder the day before the appointment, and one rating request after the service is completed.
No. The schedule and the messages are fixed by us and are the same for every service centre on Serviciing. That is a deliberate trade: it means there is nothing to configure before you go live, no decisions to get wrong, and no way for the frequency to be turned up to a level that annoys your customers. If your workshop genuinely needs a different cadence, say so at the demo rather than after subscribing.
You upload it yourself. Export your customers, vehicles and service due dates into an Excel sheet, upload it inside Serviciing and map your columns to the fields. It is self-service, so you are not waiting on us, and you can repeat it whenever you want to add more records.
You will be typing, so start with your last six months of customers — that is where the retention value sits anyway — and build the database forward as vehicles come through the workshop.
No, and it is not trying to. Most DMS platforms are built to record what you did: job cards, parts, invoices. Serviciing works on what happens next. It runs alongside your existing system, and you bring customer data across with an Excel export.
A flat ₹30,000 per year, which includes one service centre. Each additional location is ₹12,000 per year. GST at 18% applies on top. There is no limit on how many customers you upload or how many users you create, and there are no feature tiers — every subscription is the complete product.
Neither, and that is the point. Add your whole team and upload your entire customer history without the price moving. The only thing that changes the bill is opening another service centre.
Days rather than weeks. Because there is nothing to configure, the only real task is getting your customer data uploaded and mapped. Once it is in, customers approaching their service date enter the reminder cycle automatically.
Neither are most of our customers. The upload is a spreadsheet and a column-mapping screen, your staff need under half an hour of training, and after that the only screen an owner needs is the dashboard.
Yes. Multiple locations run under one account at ₹12,000 per year for each one beyond the first, with the same reminder cycle applied consistently at every branch.
You do. Your customer and vehicle records are exportable at any time, including during and after cancellation, and they remain yours if you stop using Serviciing.
No. There is nothing to install in your workshop. Serviciing runs in a browser, and your customers only need WhatsApp, which they already have.
Still not sure?
Ring us and ask the awkward question directly. We would rather lose fifteen minutes than sell you something that will not work for your workshop.