Live in three steps, usually within the week
There is no hardware to install and nothing to rewire in your workshop. The work is getting your customer data in, agreeing your service intervals, and approving what your customers will receive.
Setup is three steps: import your existing customer and vehicle records, define your service intervals and message templates, then switch automation on. Our team handles the first import. Most service centres are running within a week, and often within two or three days.
What actually happens before go-live
Bring your customers in
Export from your DMS, or hand us a spreadsheet. We map the fields, clean duplicates and load your customers, their vehicles and their last service dates. You do not do this part.
Set your service rules
Define intervals by vehicle type or model, choose how far ahead reminders go out, and approve the message templates in your customers’ language. Configured once, applied to everyone.
Switch automation on
Reminders begin going out the same day, starting with the customers already past due — which is usually where the first month’s recovered revenue comes from.
Watch the number move
From there it runs without you. The dashboard tracks repeat rate month on month, so you can compare it against the same quarter last year.
What the cycle looks like once it is running
This is the loop that repeats for every customer, on their own schedule, without anyone starting it.
Service due reminder
Triggered by your service intervals and the customer’s last visit — early enough to plan around, close enough to act on.
Appointment confirmed
The customer picks a slot straight from the message, or asks for a different one. No calls back and forth.
Live status updates
Received, in progress, completed, ready for pickup — so nobody has to ring your service advisor to find out.
Review request
Sent once the vehicle is handed back, at the moment satisfaction is highest.
What your staff have to do differently
Very little, which is the point. Status updates fire as your team moves the job through its normal stages — received, in progress, completed, ready. Everything else runs untouched.
- Service advisors mark job stages as they already do
- Reminders, review requests and win-back need no human trigger
- New customers enter the cycle automatically after their first service
- Under half an hour of training for your front-desk team
Retention overview
What Serviciing needs from you
Short list, and we would rather you knew it before the demo than after.
A DMS export or an Excel sheet is ideal. Paper records work but slow the start — begin with the last six months.
The single biggest factor in whether this works. Bad numbers mean undelivered reminders, and we will tell you what share of your list is unusable.
What counts as due for each vehicle type in your workshop. If you have never written them down, the demo call is where we do it.
Usually the owner or service manager. Somebody has to look at the dashboard once a week for the system to be worth having.
Serviciing runs in a browser. There is nothing to install on a workshop machine.
No hardware, no dedicated staff member, no change to how you actually service vehicles.
Questions about getting started
Most service centres are running within a week, and often within two or three days. The work is importing your customer data, agreeing your service intervals and approving the message templates. Our team does the first import for you.
Excel is fine — we import it. Paper is slower but workable: start with the customers from your last six months, which is where the retention value sits anyway, and build the database forward from there as vehicles come through.
Neither are most of our customers. Setup is handled by our team, your staff need under half an hour of training, and once automation is switched on the only screen an owner needs is the dashboard.
Very little. Service status updates are triggered as your team marks the job through its normal stages. Everything else — reminders, review requests, win-back — runs without anyone touching it.
Fifteen minutes and you will know if it fits
We do our own demos. Screen shared, your data, no slides — and an honest answer if your situation is not right for Serviciing.