Everything needed to make repeat business automatic
Serviciing is not a garage management system, and it is not trying to replace one. It does a single job completely: making sure the customer who serviced with you last time services with you next time.
Serviciing handles the entire customer engagement cycle around a service visit — the reminder before it, the booking itself inside WhatsApp, the confirmation, the day-before reminder and the rating request after the service. All of it runs without anyone in your workshop starting it.
Automated WhatsApp service reminders
Reminders begin a month before the service is due and repeat weekly until the customer books.
- Four reminders, one a week, starting a month ahead
- Delivered on WhatsApp, where they get read
- No calling, no list, no one to chase it
Booking inside WhatsApp
The customer books the service in the same chat the reminder arrived in. Nothing to download, no form to fill.
- Books without leaving the conversation
- No app for your customer to install
- No back-and-forth phone calls
Confirmation & day-before reminder
A confirmation goes out the moment they book, and a reminder the day before so the slot is not forgotten.
- Instant booking confirmation
- Reminder one day before the appointment
- Fewer no-shows against booked slots
Automatic rating request
Once the service is completed, a rating request goes out on its own — at the point satisfaction is highest.
- Sent automatically after every completed service
- No one has to remember to ask
- Feedback captured while it is fresh
Owner dashboard
One screen that answers whether your customer base is growing or quietly draining.
- Which customers are due, and when
- Who booked and who did not respond
- Repeat business tracked over time
Multi-location
Run several service centres from one account, with the same follow-up standard at every branch.
- All branches under a single subscription
- The same reminder cycle everywhere
- Additional locations added as you open them
Your customer database, uploaded by you
Upload your customers and vehicles from an Excel sheet inside the software, and map the columns yourself.
- Self-service Excel upload — no waiting on anyone
- Map your own columns to the fields
- Add customers in bulk or as they come in
No limit on users or customers
Not priced per seat and not priced per contact, so nothing about growing costs you more.
- Every person on your team can have a login
- Upload your entire customer history
- The price only moves when you open a location
A schedule that runs itself
The reminder sequence is the same for every service centre on Serviciing — set up once, by us, and identical for everyone.
- Nothing to configure before going live
- No one has to decide when messages go
- One less thing to get wrong
Serviciing against what you are doing now
Most service centres are not choosing between two software products. They are choosing between a system and a person with a phone.
A calling executive
Reaches a fraction of your customers, on their good days. Costs a salary every month whether or not the calls got made, takes leave, and leaves with everything they knew about your customers.
An Excel reminder sheet
Accurate on the day it was made. Nobody updates it during a busy week, and it cannot tell you which customers it actually reached or what came of it.
Your DMS alone
Excellent at recording what you did. Built around job cards, parts and invoices — not around the customer who has not come back in seven months.
Serviciing is deliberately narrow. If you need job cards, parts inventory and billing, keep your DMS — Serviciing imports from it and runs alongside. What it adds is the follow-up layer that neither a DMS nor a calling team reliably delivers.
Exactly what your customer receives
Seven messages across one service cycle, all on WhatsApp. The same for every service centre on Serviciing — which is why there is nothing to set up.
The customer can book at any point during the first four reminders, and the booking sequence stops as soon as they do.
The schedule is fixed on purpose. It is the same for every service centre on Serviciing, which means there is no configuration step before you go live, no decisions to get wrong, and no risk of somebody setting the frequency too high and burning the customer relationship.
It also means it is not adjustable. If your workshop needs a different cadence, tell us at the demo — it is better to know that before you subscribe than after.
Questions about the product
Seven at most, across a whole service cycle. Booking reminders start four weeks before the service is due and repeat weekly — four in total — and they stop the moment the customer books. Then a booking confirmation, a reminder the day before the appointment, and one rating request after the service is completed.
No. The schedule and the messages are fixed by us and are the same for every service centre on Serviciing. That is a deliberate trade: it means there is nothing to configure before you go live, no decisions to get wrong, and no way for the frequency to be turned up to a level that annoys your customers. If your workshop genuinely needs a different cadence, say so at the demo rather than after subscribing.
No, and it is not trying to. Most DMS platforms are built to record what you did: job cards, parts, invoices. Serviciing works on what happens next. It runs alongside your existing system, and you bring customer data across with an Excel export.
See it running on your own customers
Fifteen minutes on a screen share. We will import a sample of your data and show you what the first month of reminders would look like.